Cancellation policy

The Hotel reserves the right to alter the room rates charged at any stage of time. Guests who have already processed their reservation with different rates will not be compensated or refunded any difference. By completing your booking and accepting the terms and conditions, this constitutes an agreement between yourselves and the hotel.

The rates are quoted in Euros, per room, per night and include all applicable taxes.

Check in / Check out

  • Check-in time is 14:00 hours.
  • Check-out time is 12:00 noon.

Early check-in before 14:00 and further use of the room until 18.00 o’clock might be requested at the reception desk and if available, it will be extra charged.


You can send a request for availability and wait for our answer.
Alternatively, you can book online following the instructions available on our website
Following the request you will be sent an offer (non-binding). The reservation must be confirmed only after our written notice showing the total price of the stay.
At Herbal Hotel will endeavor to send a confirmation e-mail or a summary voucher to be displayed at check-in. Booking confirmation implies acceptance of our cancellation policy. We kindly ask you to check the accuracy of the data of this confirmation and to notify us as soon as possible of any anomaly. The communication must arrive within and not more than 4 days after receiving it.
After this time we will decline any liability for any inaccuracies.
Upon arrival, it is mandatory to submit a recognition document for each person.


At Herbal Hotel reserves the right to check the validity of the credit card before the arrival of the client requesting a pre-authorization to the circuit belonging. With pre-authorization the hotel guarantees the temporary availability of the total amount of the stay, or part of it, to make sure that the credit card is valid. NO AMOUNT IS INCREASED.
Preauthorization expires automatically after 20 days from the date requested and the amount is released. In the case of a failed pre-authorization the customer will be warned and the reservation will be canceled. In this case the hotel will have no obligation towards the customer.

Prolongation of stay

The extension of the stay requires an additional reservation and is subject to availability and fare rates.


Flexible Cancellation:

Book with the utmost confidence and cancel without charge until 24 hrs before check-in – (web exclusive).
In case of no show or early departure, a penalty will be charged 100% of the total stay.
Early departures will be charged for the entire booked stay.
Booking confirmation implies acceptance of our cancellation policy.


In the case that government regulations related to COVID-19 restrict free circulation or the opportunity to travel and you are forced to cancel your reservation.


At Herbal Hotel can arrange a taxi to pick you up from the Airport upon your arrival at extra charge and you pay directly the taxi driver.
Please note importantly that the Taxi Driver will be waiting for you outside the entrance to the Arrivals Terminal, carrying a sign clearly marked with the AT HERBAL HOTEL on it and importantly your surname in large letters.


Kindly be aware that after your booking has been completed, At Herbal Hotel or any of its authorized representatives WILL NEVER CONTACT YOU ANY FURTHER either by phone, email or otherwise to ask you to validate or confirm personal information such as your name, address or credit card details.

Personal information

At Herbal Hotel takes all reasonable steps to prevent fraudulent/unlawful incidents and protect from any interference any personal information of its esteemed clients.

Thank you once again for choosing At Herbal Hotel.

Wishing you a pleasant stay,
We remain at your disposal for any additional information you may require.